We understand that sometimes a product may not meet your expectations, and we want to ensure your satisfaction with every purchase made on our website. Here’s our return policy to assist you:
Return Period: You have one week from the date of purchase to initiate a return for any item you are no longer interested in, or if the item arrives damaged or defective.
Condition of Returns: All items must be returned in good condition with no damages or signs of wear. Please ensure that the product is in its original packaging, with all tags and labels intact.
Refund Method: We do not offer cash refunds. Instead, we provide the option to exchange the item for something of equal or lesser value. If the exchanged item is of lesser value, the price difference will not be refunded.
Exchange Process: To initiate a return and exchange, please contact our customer service team within the stipulated return period. They will guide you through the process and assist you in selecting a suitable replacement item.
Exceptions: Certain items, such as personalized or customized products, may not be eligible for return or exchange unless they arrive damaged or defective.
Shipping Costs: Customers are responsible for the shipping costs associated with returning the item unless the return is due to an error on our part or if the item is damaged upon arrival.
We strive to make the return process as smooth and convenient as possible for our customers. If you have any questions or concerns regarding our return policy, please don’t hesitate to reach out to our customer service team for assistance.
Thank you for choosing Kerby Young Designs. We appreciate your business and look forward to serving you again in the future.